Overview
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
To initiate a return, you must contact us first. Once your request is approved, we will provide you with the return address and further instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@zeldedjewels.com.
Non-Returnable Items
Items that show signs of wear, damage, or alteration may not be eligible for a refund.
Exchanges
We do not offer exchanges. If you would like a different item, you will need to place a new order.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items. We are not responsible for returns that are lost or damaged in transit.
Return Instructions
To start a return, please contact us at:
[Hello@ZeldedJewels.com]
Include your order number and reason for return. We will provide the return address.
Need help?
Contact us at Hello@ZeldedJewels.com for questions related to refunds and returns.